Terms and Conditions

Last updated: September 17, 2026

By making a reservation through the Domusoul website, the guest declares that they have read, understood and accepted these Terms and Conditions, as well as the specific rules applicable to the reserved accommodation.

1. Reservations and payment

1.1. The reservation is considered confirmed after payment of 50% of the total stay amount, unless otherwise indicated at the time of booking.

1.2. The remaining amount, corresponding to 50% of the total reservation value, must be paid up to 5 days before the scheduled check-in date.

1.3. Domusoul may send a reminder for payment of the outstanding amount. Failure to settle the balance within the established deadline may result in the cancellation of the reservation, and the respective cancellation policy will apply.

1.4. The prices shown on the website correspond to the values ​​indicated at the time of booking and include applicable services and taxes, where specified.

1.5. The reservation is personal and cannot be assigned or transferred to third parties without prior authorization from Domusoul.

2. Check-in e check-out

2.1. Check-in and check-out times are indicated on each accommodation’s page and in the booking confirmation.

2.2. Early access to the accommodation or check-out after the scheduled time may be requested by the guest, but is always subject to availability and prior confirmation from Domusoul.

2.3. Domusoul does not guarantee the possibility of early check-in or late check-out, even when requested in advance.

2.4. The guest must comply with the check-in procedures indicated by Domusoul and provide, when legally required, the data necessary for compliance with the legal obligations applicable to the accommodation.

3. Number of guests and use of the accommodation

3.1. The accommodation may only be occupied by the number of guests indicated in the reservation and within the maximum authorized capacity for the respective accommodation.

3.2. Any change in the number of guests must be communicated to and previously authorized by Domusoul.

3.3. The use of the accommodation for purposes other than those for which it was reserved is prohibited.

3.4. Subletting, assigning, or using the accommodation by third parties not included in the reservation is expressly prohibited without prior authorization from Domusoul.

3.5. The guest agrees to use the accommodation responsibly, respecting the property, neighbors, common areas of the building, and all specific rules of the accommodation. This includes respecting Portuguese noise laws which require silence between 11 PM and 8 AM.

3.6. Parties, events, or other activities that may cause disturbance, excessive noise, or inconvenience to neighbors are prohibited.

3.7. Smoking and drug use are prohibited.

3.8. Serious breach of the hosting rules may result in the termination of the stay, without prejudice to any other legally applicable rights of Domusoul.

4. Specific accommodation rules

4.1. Each accommodation may have specific rules relating to, among other aspects, noise, use of equipment, common areas, pets, tobacco, parking and other conditions of use.

4.2. These rules are communicated to the guest before or during their stay and form part of the accommodation’s terms of use.

4.3. The guest agrees to respect the specific rules applicable to the reserved accommodation.

5. Damages, losses and misuse

5.1. The guest is responsible for any damage caused to the accommodation, furniture, equipment, facilities or other property therein, when resulting from acts or omissions of the guest, other occupants or visitors authorized by the guest.

5.2. Any damage or malfunction that occurs during your stay must be reported to Domusoul as soon as possible.

5.3. Domusoul may request the guest to pay reasonable and duly justified costs for repairing or replacing damaged, lost, or improperly used goods, in accordance with applicable law.

5.4. The guest must not remove from the accommodation any furniture, equipment, utensils, decorative objects or other property belonging to Domusoul.

5.5. Additional charges may apply when the condition in which the accommodation is left results in a need for extraordinary cleaning that exceeds the normal cleaning required for a stay.

6. Forgotten items

6.1. If items belonging to the guest are found after check-out, Domusoul will attempt to contact the guest using the contact information provided in the reservation.

6.2. Any shipment of forgotten items will be handled by a partner shipping company; the costs will be borne by the guest.

7. Cancellation Policy

7.1. The cancellation policy applicable to the reservation will be presented to the guest at the time of booking.

7.2. Unless a different policy is indicated at the time of booking, the following policy applies:

• Cancellations made up to 14 days before the check-in date: full refund of amounts paid;
• Cancellations made within 14 days prior to the check-in date: no refunds will be given for any amounts already paid.

7.3. For the purposes of the cancellation policy, the local time of the accommodation destination is considered as the reference time.

7.4. If the guest fails to pay the remaining 50% within the established deadline, Domusoul may cancel the reservation, applying the conditions set forth in the cancellation policy.

7.5. Any exceptions to the cancellation policy will be reviewed on a case-by-case basis by Domusoul and do not constitute an acquired right for future bookings.

8. Changes or cancellations by Domusoul

8.1. Domusoul may, in exceptional circumstances, be required to alter or cancel a reservation when the accommodation becomes unavailable for reasons that cannot reasonably be avoided or resolved.

8.2. Whenever possible, Domusoul will endeavor to provide an alternative solution of similar quality and characteristics.

8.3. When it is not possible to find a suitable alternative, the rights to reimbursement or other solutions provided for in applicable legislation will be applied.

9. Responsibility

9.1. Domusoul undertakes to provide the services associated with the reservation with due care and diligence and in accordance with applicable law.

9.2. Domusoul will not be liable for losses, thefts or damages relating to personal belongings left in the accommodation, except where such liability results from applicable law.

9.3. Guests are responsible for the safekeeping of their personal belongings during their stay.

9.4. Domusoul cannot be held liable for interruptions or failures of services beyond its reasonable control, including, but not limited to, failures in electricity, water, internet or other public services, when not attributable to it and without prejudice to legally established rights.

10. Force majeure

10.1. Domusoul will not be held liable for failure to perform or delay in performing its obligations when this results from exceptional and unforeseeable circumstances beyond its reasonable control.

10.2. Force majeure situations may include, among others, natural disasters, fires, floods, emergencies, acts or decisions of public authorities, conflicts, epidemics, serious interruptions of essential services, or other circumstances that objectively prevent the use of the accommodation.

10.3. Whenever a situation of this nature affects a reservation, Domusoul will inform the guest as soon as reasonably possible and will seek to find the most appropriate solution, in accordance with the circumstances and applicable law.

11. Privacy and data protection

11.1. The personal data provided by the guest in the context of the booking will be processed in accordance with applicable legislation on the protection of personal data and with Domusoul’s Privacy Policy.

11.2. The guest should consult the Privacy Policy for detailed information regarding the collection, use, storage, and protection of their personal data.

12. Complaints and dispute resolution

12.1. Domusoul strives to provide a quality experience and encourages guests to contact us directly whenever any questions or problems arise during their stay, so that we can find a solution as quickly as possible.

12.2. The guest retains all rights conferred upon them by applicable Portuguese law, including the legally established mechanisms for submitting complaints and alternative dispute resolution.

12.3. Access to the Electronic Complaints Book is available through the Domusoul website.

12.4. Information on the competent alternative dispute resolution entity, where applicable, will be available on the website.

13. Applicable legislation

13.1. These Terms and Conditions are governed by Portuguese law.

13.2. In the event of a dispute, the competent bodies and courts shall be those determined by applicable legislation, without prejudice to the rights of consumers in relation to the mandatory rules of jurisdiction and protection provided for in Portuguese and European legislation.